Terms and Conditions

All design and text in this web site is the copyright of Snuggledown of Norway (UK) Ltd - part of The John Cotton Group Ltd and cannot be reproduced in full or in part without the prior consent of Snuggledown and The John Cotton Group Ltd.

Please note, this web site also contains links to other web sites, where other terms and conditions may apply.

This site is owned and operated by Snuggledown of Norway (UK) Ltd ("Snuggledown of Norway (UK)", "we" or "us").

Registered office:
1 Park Row
LS1 5AB.

Registered number 987104 (England and Wales).

Vat No: 732 557 431.

Accuracy of content

Snuggledown of Norway (UK) has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed exclusive of VAT. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only.  We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, Snuggledown of Norway (UK) disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Snuggledown of Norway (UK) shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Damage to your computer

Snuggledown of Norway (UK) makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Snuggledown of Norway (UK) shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.


You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Snuggledown of Norway (UK) shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Ethical Trading Policy

At John Cotton Group Limited (JCG) we believe strongly in ethical principles and good stewardship. The Group recognises that it’s ethical, social performance and reputation is a part of our overall commercial success. We can therefore proudly pledge to guarantee that we trade according to the following Ethical Trading Principles.

John Cotton Group Limited Commitment to its Employees, Suppliers, and Customers


JCG is committed to ensuring that our employment practices and the enforcement of corporate regulations ensure the protection of the rights of all those who work for us. In many areas we aim to operate above the minimum standards required by law to ensure our employees are safe, rewarded and valued. 


JCG is committed to monitoring social standards in our supply chain, and we expect our suppliers to operate to the same ethical standards we employ ourselves. We also expect all our suppliers to affirm in writing to us that their businesses are also built on these ethical principles.


JCG is committed to demonstrating its ethical and social responsibility credentials to enable customers to make informed choices about whose services they purchase.

John Cotton Group Limited Ethical Trading Principles

These Trading Principles apply to:

Staff directly employed by JCG on temporary or permanent contracts.

Staff employed or provided by contractors or employment agencies to work on JCG premises or to undertake work for or on behalf of JCG.

All employment is freely chosen.

Working conditions are safe and hygienic.

Staff have unrestricted access to toilet facilities and drinking water.

Freedom of association and the right to collective bargaining are respected.

No harsh or inhumane treatment is allowed. Physical abuse or discipline, the threat of physical abuse, sexual or other harassment and verbal abuse or other forms of intimidation are prohibited.

No discrimination is practised in hiring, compensation, access to training, promotion, termination or retirement based on race, caste, national origin, religion, age, disability, gender, marital status, sexual orientation, union membership or political affiliation. 

No bribery, corruption, blackmailing or bullying is permitted.

No child labour shall be used.

Children or persons under 16 are not employed at any time, day or night.

Children or persons under 18 are not employed full-time.

Staff receive regular health and safety training.

JCG takes adequate measures to prevent accidents and minimise potential hazards.

JCG has a published Health & Safety Policy.

Staff are not required to lodge deposits or identity papers with us.

Staff are free to leave JCG after reasonable notice.

Only employees with a legal right to work in the country are employed.

Working hours and remuneration are reasonable and comparable to other companies in our sector and regular employment is provided.

Staff pay rates are at or above above the national legal minimum standards.

Staff will not be required to work extreme hours or work without adequate rest periods.

Staff are not forced to work in excess of 48 hours per week, a voluntary opt out agreement is available for those wishing to work in excess of 48 hours per week, which is re signed each year.

Overtime is voluntary and is not used to replace regular employment and is compensated at a premium rate.

Staff are given written terms and conditions of employment that details the employment relationship between and the respective obligations of the employee and employer, rates of pay, working hours, grievance and disciplinary procedures, holiday entitlement, absence and sick pay rules and notice periods for termination of employment.

No deductions are made from wages as a disciplinary measure, and pay slips detailing lawful deductions are provided for each pay period.

Labour only contracting, sub contracting and fixed term contracts are not used as a means to avoid obligations under labour or social security laws.

Opportunities for personal and career development are equally available to all employees.

The Directors of JCG have overall responsibility for all aspects of ethical trading at work within the business.

JCG is keen to learn from others and would ask if anyone has any ideas or feedback regarding our policy or practices to contact us.

Modern Slavery Act 2015

John Cotton Group Limited (JCG)  is committed to making meaningful and long lasting improvements to workers employment and workplace conditions including, but not limited to, the prevention of forced, bonded and trafficked labour. This is upheld through the company’s policies and governance and is supported by a committed organisation and leadership.

This statement is made pursuant to Section 54 of the Modern Slavery Act 2015 and sets out the steps John Cotton Group Ltd are taking to eradicate and ensure that slavery and human trafficking is not taking place in our supply chains or in any part of our business. It constitutes our slavery and trafficking statement for year ending. 

Supply Chain 
JCG has a supply chain network that exists to support the manufacture and supply of our products as well as the network of operations relating to its day to day business operations.

Raw Materials
In addition to the supply chain for finished goods, John Cotton Group Ltd is also aware of the importance of its raw material supply chain and the sustainability of raw material suppliers.

Respect of Human Rights
JCG believes that respect for human rights is integral to being a responsible company. The prevention of forced, bonded and trafficked labour are key elements in the John Cotton Ethical Trading Policy.

Promoting Human Rights across the business
JCG has been a member of Sedex (Social Ethical Data Exchange) since 2005 to have our site(s) ethically audited by an independent 3rd Party to the 2 pillar Smeta Standard which covers ETI Code (Ethical Trading Initiative), Management Systems and Code Implementation, Entitlement to Work, Immigration & Subcontracting.  This will be upgraded in 2016 to the 4 pillar Smeta Standard which will include Environment & Business ethics. Only specifically trained and evaluated auditors are allowed to perform our audits.

For suppliers in other countries we have a program of the Smeta Ethical 2 pillar (plus extra customer requirements where required) since 2009. This is being expanded continuously. John Cotton Ltd also welcomes and submits to our specific customer’s ethical audits and requirements on our sites.
In 2016 JCG are expanding our commitment to Modern Slavery include to become a Business partner in the Stronger Together Initiative. 

In 2016 JCG are requiring all Labour Providers to become members of Sedex, a Business Partner in the Stronger Together Partnership and submit to an independent ALP (Association of Labour Providers) audit.

Responsible Sourcing
JCG is committed to responsible and sustainable business principles throughout the supply chain including the sourcing of raw materials. This includes materials whose cultivation or production presents a specific sustainability risk. John Cotton Group specifically prohibits sourcing in regions where the risk of modern slavery and other labour issues is recognised, this includes the prohibition of cotton sourced from Uzbekistan. In 2016 JCG are expanding the commitment and core values to all our suppliers providing raw materials.

John Cotton Group Limited Non-Compliance Policy 
Where breaches of our standards and policies are identified JCG will collaborate to find solutions to address the non compliance. Where improvements are not made within the given time or there is an unwillingness to address the situation JCG will terminate the business relationship. However reasonable amount of time is given to rectify non compliance to minimise any potential and / or detrimental impact on workers lives.

John Cotton Group Limited Compliance Policy 
 Compliance with the JCG Ethical Trading Principles is a requirement of doing business with JCG. JCG works with its suppliers to support their compliance, and may take action against those that do not demonstrate sufficient commitment to the principles, or are in breach of them. In the event of a supplier being found to be involved in modern slavery JCG will take action to help safeguard the workers well being.

In 2016 JCG are introducing training for Stronger Together for key employees. This will form part of employees Induction in the company. 

Looking Ahead 
 JCG will continue to develop employee and supplier training and target areas of the business where there is potential risk of labour rights abuses including incidences of Modern Slavery. JCG believes that training for employees and its supply chain, with an increased emphasis on transparency throughout the supply chain may help identify modern slavery risks.

View our signed statement.